Refund policy

 

We hope that you love all your purchases from Lost Indigo Boutique. However, we understand that sometimes you may need to return a purchase. Online purchases are eligible for STORE CREDIT ONLY if returned within 30 business days of receiving your order. After this timeframe, your item would not be eligible for return. 

ALL SALE ITEMS & LAST ONES ARE FINAL SALE AND NOT ELIGIBLE FOR RETURN OR EXCHANGES.

Items must be in perfect condition to be accepted for return. TAGS MUST BE ATTACHED! No makeup or deodorant stains, perfume, dog hair, cigarette smell, or stains of any kind will be accepted. 

**If you are wanting to exchange for another size, please email Brittney at lostindigoshop@gmail.com **

Return Instructions

• The customer is to email Brittney at lostindigoshop@gmail.com to inquire about a return.
• Please allow 48 hours for a response. If your return is accepted, I will send a return label to your email. Please ship the item ASAP.
• Please include the packing slip with your return. The packing slip is included in the bag with your purchase and has all of your information and order number on it. 

Once we receive your return, please allow 5-7 days for us to process your return. Once processed, your store credit will be emailed to you. 

Damaged Items

Damaged items must be reported within two days of the receipt of your order. Please email us at lostindigoshop@gmail.com and forward photos of any damage. 

Color variation of merchandise due to computer monitor resolutions, lighting, and photography lenses are not qualified as damaged.